Career Highlights

Experienced technology professional that can straddle the divide between identifying business needs and identifying a system that fulfills those needs. Strong ability to understand the business, the processes involved, and documenting them. Understands how to speak the technical language of systems and translate them for training and customer support purposes.

2001 - Interobject Systems
Technical Support Jr. Database Administrator
2003 - Alliance Title
IT Help Desk Technician Tier 3 Support
2010 - indieKix
Owner Technical Support
2012 - Centura Health
Systems Analyst II Application Support
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Education & Employment

  • Bachelor of Arts in Political Science San Jose State University

    The BA - Political Science provided an understanding of politics and the political process, including preparation for lifelong responsibilities as citizens, as well as furthering skills in critical analysis and communication. The major in political science lead to a wide variety of careers options, including teaching, the law, business and public service.

  • Certificate de Scolarite - Political Studies Institut D'Etudes Politiques de Lille

    A highly selective grandes écoles located in Lille, France. Sciences Po Lille is educating France's political and diplomatic elite, but its academic focus spans not only the political and economic sciences, but also law, communications, finance, business, urban policy, management, and journalism.

  • Certificate in Import & Export Management University of Cape Town

    Course provided the working knowledge of all facets of import and export management in South Africa and abroad. It includes a broad overview of the global trade environment and South Africa’s international trade agreements, as well as a detailed focus on the documents needed for customs procedures.

  • Content Marketing One Month

    Learning to build and grow an audience through content creation.

Skills & Expertise

Delivering a fusion of technical knowledge and people skills to achieve desired outcomes.

Technical Support

  • Troubleshooting
  • Applications
  • Integrations
  • Databases

Customer Service

  • Project Management
  • Support
  • Documentation
  • Training

Want to know more? Check out my resume.

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